HomeMy WebLinkAboutIT Support Repair TechnicianJuly 2021
TITLE: IT Support & Repair Technician
QUALIFICATIONS:
High School Diploma.
College degree is desirable, but not mandatory.
Experience in most or all these areas:
Windows operating systems and application software such as Office, web browsers, e-mail, chrome books, etc.
Familiarity with Windows administrative applications including components such as Active Directory, DNS, DHCP, etc.
Networking topologies such as switched Ethernet.
Internet protocols, firewalls rules, content filtering.
Networking protocols such as TCP/IP.
Installing, troubleshooting, and maintaining technology hardware and software.
Uses of technology in education – projectors, printers, document cameras, etc.
Ability to work with staff, students, and the public.
Strong attention to detail, record keeping, and documentation.
Demonstrated aptitude for the work to be performed.
Able to perform assigned duties.
Such alternatives to the above qualifications as the Board may find appropriate and acceptable.
REPORTS TO: IT Endpoint Administrator
JOB GOALS:
To support the delivery of School District 91’s written, taught, tested and reported curriculum and contribute to maximizing student achievement.
To facilitate the use of technology in various school programs; install, troubleshoot, and help maintain technology hardware and software throughout the district; and provide training
and in-service to school staff regarding the uses of technology in education.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Installs & updates all types of software on workstations, laptops, and other end points.
Installs, troubleshoots, and performs repairs of workstations, laptops, chrome books and other equipment such as printers, scanners, document cameras, etc.
Documents technical issues, attempts to resolve, and the resolutions recorded.
Performs necessary housekeeping tasks such as management of accounts associated with Active Directory, Google Admin, etc. as needed.
Completes basic preventative maintenance of both hardware and software on workstations, printers, and other technology end points when necessary.
Inventories, sets up and installs new hardware, tracks hardware inventory throughout school year and maintains hardware/software inventory database.
Increases proficiency in the approved district software packages and supports school staff in their use.
Knows and supports district policies regarding technology integration:
such as standardization and network use protocols; to provide unified and effective support for technology to district students and staff.
Provides building technology planning and technology growth assistance.
Maintains high standards of ethical behavior and confidentiality.
Has regular and predictable attendance.
Working on Help Desk Phone Support, troubleshooting issues and documenting solutions, while using remote tools to assist students and staff in the district.
OTHER DUTIES AND RESPONSIBILITIES:
Performs all other duties as assigned.
TERMS OF EMPLOYMENT:
The exact terms will be determined by the district and budgetary constraints.
This is currently a full-time position scheduled for 8 hours per day, 244 days per year. Benefits will be in accordance with approved Board policy. Wages will be in accordance with the
Classified Salary Schedule as a Grade 8 or 9 depending on experience.
This is an “at will” position in that the employer or employee may terminate employment at any time or for any reason consistent with applicable state or federal law. The “employment
at will” policy cannot be changed verbally or in writing unless the change is specifically authorized in writing and expressly approved by the Board of Trustees of District 91.
EVALUATION:
Performance of this position will be evaluated annually by the IT Endpoint Support Manager in accordance with provisions of the Board’s policy on the evaluation of classified personnel.
This position has been given an overall physical classification of medium duty.
1 – 33%
34 – 66%
67-100%
Light
20 pounds
10 pounds
< 1 pound
Medium
40 pounds
20 pounds
10 pounds
Heavy
>50 pounds**
40 pounds
20 pounds
**Lifts over 50 pounds with proper body mechanics and 2 or more workers.
The following chart indicates the activities required for this position and their frequency.
None
Occasional
Frequent
Constant
0%
1-33%
34-66%
67-100%
Sitting
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[X]
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Standing
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[X]
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Bending at waist
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[ ]
[X]
[ ]
Forward Reaching
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[ ]
[X]
[ ]
Overhead Reaching
[ ]
[X]
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[ ]
Climbing Ladders
[ ]
[X ]
[ ]
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Squatting
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[ ]
[X]
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Walking
Repetitive arm/
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[X]
[ ]
shoulder movement
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[X]
[ ]
Carrying
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[ ]
[X]
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Pushing
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[ ]
[X]
[ ]
Pulling
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[X]
[ ]
[ ]
Driving
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[ ]
[X]
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